BizTech: Business briefs for March 12

Johnson joins Stuart Powell as service manager

Stuart Powell Ford-Lincoln-Mazda announces the addition of Bill Johnson as service manager. 

A Stanford native and resident, Johnson has over 16 years experience in auto repair and service management in the local area.

His wife of 30 years, Susan, is a local school teacher, and they are parents of three sons. An awarded former sergeant in the United States Air Force, Bill enjoys fishing and furniture restoration, and is very involved in area Little League sports and service organizations.

Johnson brings a warm, outgoing personality that customers and co-workers will greatly enjoy.  In addition, he is excited to personally meet customers — old and new — and bring further value-added services such as the availability of text messaging for the convenience of customers’ appointments and vehicle pick-up.

To schedule your service appointment, call (859) 238-1190 or toll-free (877) 826-1039.  Service department hours are 7:30 a.m.- 5 p.m.  Monday-Friday and 8 a.m. - noon Saturday. Johnson may be reached by email at bill@stuartpowell.com. Stuart Powell Ford-Lincoln-Mazda is located at 225 South Danville Bypass.

Nesco makes Inavero’s 2013 Best of Staffing lists 

Nesco Resource has been named to Inavero’s 2013 Best of Staffing lists of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs. This year’s lists highlight a growing divide among the industry’s leaders and laggards, and identifies Nesco Resource as one of the best staffing agencies for companies and job candidates to call when they are in need.

 Less than 1 percent of all staffing agencies in North America receive the best of staffing award for service excellence. Utilizing the Net Promoter methodology, the best of staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication the firms that have earned their way onto the best of staffing lists truly stand out for their service quality. Nesco Resource received satisfaction ratings of 9 or 10 out of 10 from 76.4 percent of their permanent and temporary employees, significantly higher than the industry’s average of 48 percent.  Nesco Resource received satisfaction ratings of 9 or 10 out of 10 from 66.2 percent of their clients, significantly higher than the industry’s average of 39 percent.

 “As less than 1 percent of staffing firms in the U.S. and Canada have been named to the Best of Staffing Lists for Client and Talent Satisfaction, Nesco Resource is in a very exclusive group of major national staffing firms to win both honors in consecutive years,” said Nesco Resource President and COO Tim McPherson. “Our high degree of internal focus on developing and fostering quality partnerships with both our clients and the talent we are proud to represent have certainly led to these outstanding results”

“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees.  Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the best of staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”  

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors). 

Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.

Inavero’s Best of Staffing is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent).  The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.

Nesco Resource is a leading provider of staffing services and HR solutions, with more than 60 offices throughout the United States.  Through our branch office network, we offer our clients and employees services ranging from temporary staffing, permanent placement, HR outsourcing and much more. Nesco Resource has dedicated offices supporting engineering and IT, clerical and light industrial, and accounting and finance specialties. Other Nesco brands include Lehigh Technical, A-1 Temps and DPSS. Nesco Resource is ranked as the 52nd largest staffing firm in the United States by Staffing Industry Analysts in 2012, and is ranked as No. 16 within the Engineering Staffing sector.