Nearly 50 Danville city employees attended TOUR Southern and Eastern Kentucky’s “Shining STAR” Customer Service Training on Wednesday at Danville city hall.
“Customer service plays a vital role in the tourism industry,” said Jeff Crowe, TOUR SEKY president/CEO. “In addition to customer service, training participants also learn about their local attractions and how to promote them to travelers.” The “Shining STAR” customer service program was established in 2003 and has trained more than 13,620 front-line employees in southern and eastern Kentucky.
The “Shining STAR” customer service program discusses the topics of service, attitude, consistency, teamwork, knowing your community and telephone etiquette. The program also uses the teachings of Bob Farrell, “Give’em the Pickle.” Participants receive a workbook and other training supplies during training session.
For more information about the “Shining STAR” Customer Service Program and how you can schedule a training session, contact Jeff Crowe at (606) 677-6095 or email@example.com.
TOUR SEKY is an award-winning initiative of Congressman Hal Rogers. The organization’s mission is to educate, expand, develop and market the existing and potential tourism industry throughout southern and eastern Kentucky, while contributing to the economic, cultural growth, health and awareness, and overall quality of life of the region. For additional information about TOUR SEKY, visit www.tourseky.com or call (606) 677-6142.